Technology Support and Helpful Links
Get Help/Frontline Helpdesk for Technology:
General Support and Information:
email - helpdesk@vvuhsd.org
phone - 760-955-3214
note: GetHelp has updated their name to Frontline Helpdesk
- Staff - Documentation and Guides (Google staff login required)
- Student - Documentation and Support for Chromebooks and Accounts
- Application Status and Uptime
- Classroom Technology and Applications
- FAQ - Frequently Asked Questions
Staff - Documentation and Guides (Google staff login required)
- Absences - Frontline
- Accounts (Windows and Google)
- Adobe
- Aeries
- AUP- Digital Citizenship - KnowBE4
- Chromebooks
- Classlink
- Clever
- Email - GMail
Absences - Frontline
Accounts (Windows and Google)
Adobe
- How to Sign In - with the new License (2022-23)
- *Email received stating - "Victor Valley Union High School District has removed your access to All Apps."
- <message@adobe.com>
- How to Install/Use Adobe Apps
Aeries
AUP- Digital Citizenship - KnowBE4
Chromebooks
Chromebooks are very similar to Windows or Mac devices. If you run into any issues or want a general overview, please see this visual aid from one of Googles Partners: Chrome Simulator
Classlink
Curriculum and Application dashboard and launchpad. Hosts most of the District's rostered applications and can be customized to use single-sign-on (SSO).
- Classlink
- How To Sign In
- My Classes and Backpack features
- Profile Settings
- User trainings and webinars
Clever
Email - GMail
- Go Guardian
- Informed K12 - Forms
- Mitel - Phones VOIP
- Newline Displays
- Office Printer - Canon
- ParentSquare - Communication
- Raptor
- SchoolCity
Go Guardian
Informed K12 - Forms
Mitel - Phones VOIP
Newline Displays
Office Printer - Canon
ParentSquare - Communication
Raptor
SchoolCity
Student - Documentation and Support for Chromebooks and Accounts
Application Status and Uptime
To check if a website is functioning correctly and available, please click on the link below to view the current status updates:
Classroom Technology and Applications
Classroom Technology
- Chromebooks
- Desktop Computers
- Laptop Computers
- Hovercams
- Interactive Displays
- Lightspeed Sound
- Phones - VOIP
- Printers
- Projectors
- Scanners
- Tablets (Surface, iPad, Kindle, Galaxy)
- Webcams
Chromebooks
- Chromebooks are very similar to Windows or Mac devices. If you run into any issues or want a general overview, please see this visual aid from one of Googles Partners: Chrome Simulator
- Dell
- Lenova
Desktop Computers
- Dell Optiplex {(3040/50/60/70/80), (5040/50/70), (7010/20/40/50/60/80)}
- Dell Precision {(3430/31/40), 3620, T1700}
Laptop Computers
- Dell Latitude { 3180, 3440, 3490, 3500, 3590, 5401, 55(10/20/21/90/91), E5410, E55(00/00/40/70), E64(10/20), E65(00/10) }
- Dell Precision {35(50/60), 55(20/40/50)20, 5760}
- Lenova V14-IIL [Staff]
- HP Z Book 15uG3 [PLTW]
- MSI 14 A10M [PLTW]
- Microsoft Surface Pro 7 - 12.3 [Staff]
Hovercams
Interactive Displays
- Newline Interactive TouchScreen TT-7519RS
- Genee 4TK Interactive Touchscreen
Lightspeed Sound
Phones - VOIP
Printers
- 3D Printers
- Dremel 3D40
- MakerBot Replicator
- Ultimaker 2
- All In One
- Epson Workforce Pro WF-7840
- Color Laser
- Brother HL-4040CDN Printer
- Brother MFC-L8850CDW Color Laser All-in-One Printer
- Brother MFP M281 FDW Color Laser Printer
- Brother HL-L32 70CDW
- Brother MFC9340 CDW
- Dell C3760dn Laser
- Dell C1760nw Color Laser Printer
- HP Color LaserJet Cp1518ni
- HP Color LaserJet Pro M454dw
- HP M1452dn Color Laserjet
- Xerox Versalink C405 Color Multifunction
- Color LED
- Xerox Versalink C600 Color-LED printer
- InkJet
- Brother MFCJ4420DW Inkjet
- Epson Stylus Photo R2000 Inkjet
- Epson Stylus NX400 Inkjet
- Epson Stylus Photo R340 Inkjet
- Epson Workforce Pro WF-4720 All-in-One Inkjet
- HP 1010 inkjet Printer
- HP DeskJet 5650 InkJet Printer
- HP Office Jet Pro 9015e
- HP Officejet 6310 All-in-One Printer
- HP Officejet 6500 Inkjet Printer
- HP OfficeJet Pro 8025e All in One
- HP LASERJET PRO MFP M428FDN
- HP EliteDesk 705 G2 SFF Inkjet
- HP Officejet Pro 8610 Inkjet
- Label
- Dymo 1750283
- Brother QL-500
- Brother QL-570
- Laser
- Brother HL Series
- (1440, 2040, 2140, 2320, 3140, 3170)
- Brother MFC Series
- (7820N, L2710DW)
- Brother DCP Series
- (8110DN, l2550DW)
- Dell
- 1000+ Series (All Discontinued)
- Series(23xx, 31xx, 5xxx)
- Dell works with other Brands:
- 1000+ Series (All Discontinued)
- HP
- Search Current Models
- 1000+ Series (Many Discontinued)
- (1018,1022, 1200, 3050, 4050, 4250,)
- 3000+ Series (Many Discontinued)
- (3050, 3052)
- 4000+ Series (Many Discontinued)
- (4050, 4100, 4250)
- Pro+ Series (Many Discontinued)
- ( P1102w, P1606dn, 400, M102W, M402dn, M404dw,M426fdn, Color M452dn, M501dn, 9040n )
- 1000+ Series (Many Discontinued)
- Search Current Models
- Brother HL Series
- Poster
- Canon imageProGraf iPF6100 Poster Printer
- Epson SC-T3170 Poster Printer
- Epson SC-T7270 Poster Printer
- Epson SureColor T5270 Poster Printer
- Epson SureColor T7270 Poster Printer
- Roland Truevis VG2-540 poster Printer
- Receipt
- Hero BP-DT-4
Projectors
- Casio (All Discontinued)
- XJ-F100W
- Dell
- Epson
- NEC
- LT280 (Discontinued)
Scanners
Tablets (Surface, iPad, Kindle, Galaxy)
Webcams
Software Applications
Curriculum Apps
Supplemental Apps
Testing Apps
FAQ - Frequently Asked Questions
- My new account is not active yet?
- Chromebooks: How do I clear the local cache?
- How Does a Student Checkout a Chromebook?
My new account is not active yet?
Staff -
Please check with your front office or management for the login credentials. Note that accounts take ~24hrs to process after HR has submitted the request for a new employee. Those credentials (Windows and Google) will then be emailed over to the school site Admin team.
Students -
Please check with your school site CMS(Computer Media Specialist) or classroom teacher. Note that accounts take ~24hrs to process after the CEC(Enrollment) and school counselors have activated the student. Those credentials(Windows and Google) will then be available.
Chromebooks: How do I clear the local cache?
Many issues (with logins, accounts and the various software/programs) can arise when the Chromebook cache has become full of temporary files. Clearing the Chromebook cache will resolve most of these issues.
Chromebooks and Chrome Browser(Desktops):
- Tap the three dots in the top-right corner of the screen, hover over “More Tools” and then select “Clear browsing data”
- Check the boxes next to Browsing History, Cookies, and Cached Images and Files.*
- Click Clear Data
* Note: Time range should be set to “All Time”
How Does a Student Checkout a Chromebook?
There are 2 mandatory requirements for Chromebook Checkouts and at-home use:
1) Complete all 4 KnowBe4 Digital Citizenship(AUP) Modules
Login credentials sent to the Student email after enrollment
Missing the KnowBe4 email - Click Here
Students - View Directions for Completion and Instructions Here
2) Complete the Chromebook Request Form
Click here to view and submit the form
Please note: this form can only be completed while logged into Google with either a Student(vvstu.org) account or a Staff(vvuhsd.org) account email.
*Once these are completed and verified, please check with the front office and the School Site's Computer Media Specialist for checkout
**Note: Parents/Students will need to verify that they do not already have a Chromebook checked out from VVUHSD during Distance Learning
